Privacy Policy

1. Information We Collect

Winterveil Expeditions collects information to provide and improve our services, communicate with you, and ensure your safety during expeditions. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, physical address.
• Booking Information: Expedition preferences, dates, number of participants, dietary restrictions, emergency contact details.
• Payment Information: (Processed securely by third-party payment gateways) Billing address and transaction details. We do not store full credit card numbers on our servers.
• Health & Safety Information: Relevant medical conditions or allergies necessary for your safety on an expedition. This information is treated with the utmost confidentiality.
• Website Usage Data: IP address, browser type, operating system, referral sources, pages viewed, and other analytical data collected via cookies and similar technologies to improve our website experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process your bookings and provide the requested expedition services.
• To communicate with you regarding your booking, updates, safety instructions, and relevant information about your trip.
• To personalize your experience and offer relevant recommendations for future expeditions.
• To ensure your safety and well-being during our expeditions, especially for medical and dietary needs.
• To improve our website functionality and user experience through analytics.
• To comply with legal obligations and regulations.
• For marketing and promotional purposes, with your explicit consent, to inform you about new expeditions, special offers, and news from Winterveil Expeditions. You may opt out of these communications at any time.

3. How We Share Your Information

Winterveil Expeditions is committed to protecting your privacy and does not sell your personal data. We may share selected information with third parties only when necessary and under strict confidentiality agreements for the following reasons:

• Service Providers: We may engage trusted third-party service providers (e.g., payment processors, local guides, transport providers) to facilitate our services. These providers are bound by strict contractual obligations to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or to cooperate with government authorities.
• Protection of Rights: To protect the rights, property, or safety of Winterveil Expeditions, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to the new entity adhering to this Privacy Policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption of data during transmission using SSL/TLS protocols.
• Secure servers and restricted access to personal data for authorized personnel only.
• Regular security audits and updates to our systems.
• Adherence to industry best practices for data protection.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete incomplete information.
• Erasure: The right to request that we erase your personal data under certain conditions.
• Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
• Objection to Processing: The right to object to our processing of your personal data under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and for marketing purposes. Cookies are small data files placed on your device. You have the option to accept or refuse cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last Updated: October 26, 2023